How can we help You?
Our support system is designed to provide fast, reliable, and structured assistance for all your needs
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Support hours: 9 AM – 6 PM, in Tamil, English and Hindi.
How do I report a printing issue or defect?
If you identify a printing defect such as color mismatch, misalignment, damaged product, incorrect print, or quality issue, you must report it within the specified support window through your dashboard or by contacting our support team. Our quality team will review the case carefully. If the issue is verified as a production error, we will initiate a reprint, replacement, or appropriate resolution as per our quality policy.
How do I report a technical issue?
If you face any technical problem such as login errors, dashboard issues, order processing failures, payment problems, or system glitches, you can report it through your dashboard support section or contact our support team directly. Please include relevant screenshots and steps to reproduce the issue for faster resolution.
How can I request a new feature?
If you would like to request a new feature or improvement, you can submit your suggestion through the Feature Request Form or contact our support team directly. All requests are reviewed and evaluated based on impact, feasibility, and roadmap alignment.
How long does it take to receive a response?
Our response time depends on the nature and urgency of the issue. Most general queries are responded to within standard business hours. Technical issues, printing concerns, or account-related matters may take slightly longer as they require proper verification and internal review. We aim to respond as quickly as possible to ensure your business operations run smoothly without delays.
Do you provide personal support?
Yes. We provide dedicated support to help you manage your orders, resolve issues, and use the platform effectively. Support type may vary based on your plan, but our team ensures clear guidance, timely responses, and proper assistance whenever required. For complex issues, our team reviews the case carefully and provides step-by-step solutions to avoid business disruption.
Are tutorials and learning resources available?
Yes. We provide helpful tutorials and guidance materials to help you understand the platform features, order process, wallet system, and reports. These resources are designed to make onboarding easy and help you use the system efficiently. If you still need clarification, our support team is available to guide you step by step.