Policy

Privacy Policy

Last updated: 18-06-2026

This Privacy Policy explains how MV INC, the operator of the website printzyhub.com and the platform at app.printzyhub.com, collects, uses, shares, and protects your information when you visit our website, create an account, or use our print-on-demand, custom printing, dropshipping, and fulfillment services.

By using the Platform or our Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Platform.

This Policy is published in accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Who We Are

PrintzyHub is a print-on-demand and fulfillment platform based in India. We print, pack, and ship custom apparel (such as T-shirts, hoodies, and shirts) on behalf of sellers, brands, and businesses, including direct dispatch to customers and marketplaces such as Amazon and Flipkart.

Contact: support@printzyhub.com

Registered address: 2/424-2, Sivan South Street, Maruthampattinam, Palavanakkudi, Thiruvarur, Tamil Nadu, 610001

2. Information We Collect

We collect the following categories of information:

a) Information you provide to us

  • Account details: name, email address, phone number, password, and business/brand name.
  • Business and KYC information where required: GSTIN, billing address, pickup address, bank account or UPI details for payouts.
  • Design files, artwork, logos, text, and images you upload for printing.
  • Order details: product type, size, quantity, customization, and shipping address of your end customers.
  • Communications: messages, support tickets, and feedback you send us.

b) Payment information

  • Payments and payouts are processed through third-party payment gateways. We do not store complete card numbers or banking credentials on our servers; these are handled by our payment partners.

c) Information collected automatically

  • Device and technical data: IP address, browser type, operating system, device identifiers.
  • Usage data: pages visited, features used, time spent, and referring URLs.
  • Cookies and similar technologies (see Section 6).

d) Information from third parties

  • Data from connected marketplaces (e.g., Amazon, Flipkart), logistics partners, and analytics providers, where you integrate or use such services through us.

3. How We Use Your Information

We use your information to:

  • Create and manage your account and verify your identity.
  • Provide, operate, and fulfill the Services — printing, packing, shipping, and delivery of orders.
  • Process payments, payouts, refunds, and prevent fraud.
  • Communicate with you about orders, support, updates, and service-related notices.
  • Send promotional offers and marketing (only where permitted; you can opt out).
  • Improve and personalize the Platform and develop new features.
  • Comply with legal, tax, and regulatory obligations.

4. How We Share Your Information

We do not sell your personal data. We share information only as needed to run the Services:

  • Printing & production partners — to produce your orders.
  • Logistics and courier partners — to ship and deliver orders to you or your end customers.
  • Payment gateways and financial partners — to process payments and payouts.
  • Marketplaces and integrations — such as Amazon and Flipkart, where you choose to use them.
  • Service providers — hosting, analytics, communication, and IT vendors who support our operations under confidentiality obligations.
  • Legal and regulatory authorities — where required by law, court order, or to protect our rights, users, or the public.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate safeguards.

5. End-Customer Data

When you (as a seller) provide us with your customers’ names, addresses, and contact details for shipping, you confirm you have the right to share that information, and we process it only to fulfill and deliver the relevant orders on your behalf.

6. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember preferences, analyze traffic, and improve the Platform. You can control cookies through your browser settings, but disabling them may affect some features.

7. Data Retention

We retain personal data for as long as your account is active and as needed to provide the Services, then only as long as required to meet legal, tax, accounting, and dispute-resolution obligations. Design files and order records may be retained for a reasonable period to support reprints, returns, and record-keeping.

8. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law (including the DPDP Act, 2023), you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, subject to legal retention requirements.
  • Withdraw consent for processing or marketing.
  • Nominate another individual to exercise your rights in case of death or incapacity.

To exercise these rights, contact us at support@printzyhub.com. We may need to verify your identity before acting on a request.

10. Children

The Platform is intended for users aged 18 and above. We do not knowingly collect data from children. If you believe a minor has provided us data, please contact us so we can remove it.

The Platform may link to third-party websites and services. We are not responsible for their privacy practices. Please review their policies separately.

12. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest version. Significant changes will be notified through the Platform or by email. Continued use after changes means you accept the updated Policy.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, you may contact our Grievance Officer for any concerns regarding your data:

Name: MV INC Email: support@printzyhub.com Address: 2/424-2, Sivan South Street, Maruthampattinam, Palavanakkudi, Thiruvarur, Tamil Nadu, 610001

We will acknowledge and address valid complaints within the timelines prescribed under applicable law.